DQ Trans LLC's Terms of Service
1. Brokerage Services
DQ Trans LLC (MC #01648063 / USDOT #4251528) operates exclusively as a licensed transportation broker. We:
- Maintain $75,000 FMCSA-required surety bond
- Vet all carriers for active operating authority and insurance
- Do not own/operate transport vehicles or assume liability for shipments
2. Client Responsibilities & Liability
Vehicle Inspection & Documentation
You must verify at pickup/delivery:
- Driver identity and carrier credentials
- Vehicle condition (match to Bill of Lading)
- Correct pickup/delivery addresses
Recommended Protections
- Photograph vehicle with driver present at loading/unloading
- Confirm all details on Bill of Lading before signing
- Retain all shipment documentation
Liability Notice:
DQ Trans LLC is not responsible for loss, damage, or delays occurring after carrier pickup. Claims must be filed directly with the transporting carrier per their insurance terms.
3. Cancellation Policy
| Timing | Policy |
|---|---|
| After Booking | Non-refundable reservation payment |
| After Carrier Assignment | $150 cancellation fee + forfeited reservation |
| Options | Reschedule or hold credit for future use |
Note: Market rate changes may apply to rescheduled shipments.
4. Vehicle Preparation
Required Preparations
- Remove all personal items
- Disarm alarms and provide keys
- Disclose inoperable status or modifications
- Maintain ≤¼ tank of fuel
5. Payment Terms
Accepted Methods
- Zelle/ACH (preferred)
- Credit/Debit (+6% fee)
- COD (Delivery Only): Cash (exact change)
Late Payments
- 1.5% monthly interest
- +6% processing fee for credit cards
6. Claims Process
- Inspect Immediately: Note damages on BOL at delivery
- File Within 24 Hours: Directly with carrier’s insurance
- Our Support: Provide documentation but do not adjudicate claims
7. Legal Provisions
Hold Harmless Agreement
Client releases DQ Trans LLC from all transport-related claims, except for proven broker gross negligence.
Dispute Resolution
- Governed by Florida law
- Arbitration in Palm Beach County, FL
