1. Parties & Services

DQ Trans LLC (“Broker,” “we,” “us”) is a federally licensed property broker (MC# 1648063) arranging transportation between customers (“Shipper”) and third-party carriers (“Carriers”). We do not own trucks or transport vehicles.

2. Booking & Payments

• Deposit: Non-refundable booking fee required to secure services.

• Balance: Due before/upon delivery. Forms: Credit card, ACH, or certified funds.

• Tariff Changes: Quotes valid 15 days. Fuel surcharges/route changes may adjust pricing.

3. Shipper Responsibilities

• Provide accurate vehicle details (year, make, model, condition).

• Ensure vehicle is operable, empty of personal items, and has ≤ 1/4 tank of fuel.

• Be present or appoint an agent for pickup/delivery inspections.

4. Carrier Selection & Liability

• Carriers are vetted for FMCSA authority, insurance, and safety ratings.

• Maximum Liability: Carriers provide $100k–$250k in cargo insurance. We assume no liability for loss/damage. Claims must be filed directly with the Carrier at delivery.

5. Pickup & Delivery

• Timeframes: Estimates only. Not guaranteed due to weather, traffic, or regulatory delays.

• Accessibility: Drivers may refuse unsafe locations (narrow roads, low clearance). Shipper may incur fees for alternate sites.

6. Damage Claims

• All damage must be noted on the Bill of Lading (BOL) at delivery.

• No claims honored without signed BOL annotations. Carrier’s insurance handles valid claims.

7. Cancellations & Refunds

• By Shipper: Deposit forfeited. Balance refunded if canceled >48 hrs pre-pickup.

• By Broker/Carrier: Full refund if service cannot be rendered.

8. Force Majeure

Not liable for delays/cancellations due to:

• Natural disasters, wars, strikes

• Government restrictions, pandemic-related closures

• Carrier mechanical failures

9. Dispute Resolution

• Disputes resolved via binding arbitration in [Your State], waiving class-action rights.

• Governing Law: State of Florida & Federal Motor Carrier Safety Regulations (49 CFR § 371).

10. Limitation of Liability

Broker’s maximum liability = total shipping fee paid. Excludes consequential damages (e.g., rental car costs).